F.A.Q.
Here, we have compiled answers to some of the most commonly asked questions about our exquisite collections. Whether you're a first-time buyer or a seasoned collector, we aim to provide you with all the information you need to make an informed and confident purchase. If you have any further questions, please do not hesitate to contact customer service.
How Long Does An Order Take To Arrive?
International orders are typically delivered within 2-4 weeks of shipping. Please be aware that these orders must first pass through your country’s customs office, which may occasionally introduce additional delays. Once your order departs from our warehouse, external factors may influence delivery times. While we strive for the utmost efficiency, we recommend contacting the carrier directly for precise updates on your package’s journey and estimated arrival. Your patience and understanding are greatly appreciated as we ensure your exquisite piece arrives safely and securely.
How To Return My Items?
At this time, we are unable to offer complimentary returns for our esteemed international clients. Therefore, we kindly ask that you cover the cost of returning any items. To facilitate a smooth process, please mark your package as ‘returned goods’ to avoid additional duties. We highly recommend using a registered, trackable service and retaining proof of posting, as we cannot be held responsible for items that do not reach us. Your cooperation and understanding are greatly appreciated.
How Can I Choose The Right Size For Me?
Habitat has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
The Size Guide is conveniently available on the page of each product.
Which Payment Methods Do You Accept?
Habitat accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.